Privacy Policy

 

Effective Date: 15-Sep-2023

Website: www.phulophalo.com
Company: PhuloPhalo Naturals Private Limited
Location: India

This Privacy Policy explains how PhuloPhalo Naturals Private Limited ("We," "Us," or "Our") collects, uses, shares, and protects your personal information when you use our website www.phulophalo.com (the "Website"). By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you place an order, register, or contact us:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (handled by Razorpay)

1.2 Non-Personal Information

We may collect non-personal information such as:

  • IP Address
  • Browser Type and Version
  • Cookies and Tracking Data
  • Device Information (Operating System, Device Type)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to:

  • Enhance user experience
  • Perform analytics
  • Personalize content

You can control or disable cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  1. Order Fulfillment: To process, fulfill, and deliver your orders.
  2. Customer Support: To address inquiries, complaints, or service requests.
  3. Personalization: To improve your browsing experience and recommend products.
  4. Marketing Communications: To send promotional offers, newsletters, and updates (you can opt-out at any time).
  5. Legal Compliance: To comply with legal obligations, regulations, and court orders.
  6. Fraud Prevention: To detect and prevent fraud or misuse of our services.

3. Legal Basis for Processing (If Applicable)

In jurisdictions requiring a legal basis for data processing (e.g., GDPR-compliant regions), we process your personal data under the following legal grounds:

  • Contractual Obligation: To fulfill orders and provide services.
  • Consent: For marketing communications (you can withdraw at any time).
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For website improvement and fraud prevention.

4. Where Your Data is Stored

  • Shopify Servers: Your data is securely stored on Shopify’s servers, which are compliant with industry-standard security practices and applicable data protection laws.
  • Payment Processing: Payments are securely processed through Razorpay. We do not store your full payment information.
  • Delivery Management: We use Shiprocket to manage shipping and delivery. Your shipping details are shared with Shiprocket for this purpose.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service Providers:

    • Shopify: For e-commerce services and data storage.
    • Razorpay: For secure payment processing.
    • Shiprocket: For delivery management and logistics.

  • Legal Authorities:

    • When required by law, court order, or regulatory authority.

  • Business Transfers:

    • In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

  • Encryption: For sensitive data during transmission.
  • Secure Servers: To store personal information securely.
  • Access Controls: To limit access to personal data to authorized personnel only.

While we strive to protect your information, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

  1. Access: Request a copy of the data we hold about you.
  2. Correction: Request corrections to any inaccurate or incomplete data.
  3. Deletion: Request deletion of your personal data, subject to legal requirements.
  4. Data Portability: Request your data in a structured, machine-readable format.
  5. Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, please contact us at: phulophaloindia@gmail.com.

8. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our Terms & Conditions

Once data is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Website is intended for users 18 years and older. We do not knowingly collect personal data from minors. If we learn that a minor's data has been collected, we will delete it promptly.

11. International Data Transfers

If your data is transferred outside of India (e.g., to Shopify's servers), we ensure that appropriate safeguards are in place, such as data protection agreements or compliance with applicable laws.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Please check back periodically for updates.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact:

PhuloPhalo Naturals Private Limited
Email: phulophalonaturals@gmail.com
Website: www.phulophalo.com

Legal Compliance

This Privacy Policy complies with the requirements of the Information Technology Act, 2000 and the associated Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.